Effective Date: 29/12/2023

Welcome to Thewlis & Gregson. This Shipping Policy outlines the terms and conditions for the shipping of large items purchased on our website www.thewlisgregson.co.uk (the "Site").

1. Shipping Destinations

1.1 United Kingdom: We currently offer shipping for large items within the United Kingdom.

1.2 International Shipping: We offer international shipping for large items. Please contact our customer support at contact@thewlisgregson.co.uk for more information on shipping options.

2. Shipping Timeframes

2.1 Processing Time: The processing time for large items may vary. Please refer to the product page for specific processing time information.

2.2 Delivery Time: Delivery timeframes depend on your location and the selected shipping method. Once your order has been dispatched, you will receive a tracking number to monitor the progress of your shipment.

3. Shipping Costs

3.1 Shipping Rates: Shipping rates for large items are calculated based on the weight, dimensions, and delivery location. The shipping cost will be displayed during the checkout process.

3.2 Free Shipping: We may offer free shipping on qualifying orders. Please check the product page or promotions for details.

4. Delivery Process

4.1 Delivery Address: Please ensure that the delivery address provided during checkout is accurate. We are not responsible for items delivered to an incorrect address due to customer error.

4.2 Signature Required: For large items, a signature may be required upon delivery. Please ensure someone is available to accept the delivery.

5. Returns and Exchanges

5.1 Damaged Items: In the event of receiving a damaged item, please contact our customer support within 2 days of delivery. We may request photographic evidence to process a replacement or refund.

5.2 Return Shipping: Customers are responsible for the cost of return shipping for unwanted or non-faulty items. Please refer to our Returns Policy for more information.

6. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at contact@thewlisgregson.co.uk.

By placing an order on our Site, you agree to comply with and accept the terms of this Shipping Policy.