Shipping Policy

Effective Date: 29/12/2023

Welcome to Thewlis & Gregson. This Shipping Policy outlines the terms and conditions for the shipping of large items purchased on our website (the "Site").

1. Shipping Destinations

1.1 United Kingdom: We currently offer shipping for large items within the United Kingdom.

1.2 International Shipping: We offer international shipping for large items. Please contact our customer support at for more information on shipping options.

2. Shipping Timeframes

2.1 Processing Time: The processing time for large items may vary. Please refer to the product page for specific processing time information.

2.2 Delivery Time: Delivery timeframes depend on your location and the selected shipping method. Once your order has been dispatched, you will receive a tracking number to monitor the progress of your shipment.

3. Shipping Costs

3.1 Shipping Rates: Shipping rates for large items are calculated based on the weight, dimensions, and delivery location. The shipping cost will be displayed during the checkout process.

3.2 Free Shipping: We may offer free shipping on qualifying orders. Please check the product page or promotions for details.

4. Delivery Process

4.1 Delivery Address: Please ensure that the delivery address provided during checkout is accurate. We are not responsible for items delivered to an incorrect address due to customer error.

4.2 Signature Required: For large items, a signature may be required upon delivery. Please ensure someone is available to accept the delivery.

5. Returns and Exchanges

5.1 Damaged Items: In the event of receiving a damaged item, please contact our customer support within 2 days of delivery. We may request photographic evidence to process a replacement or refund.

5.2 Return Shipping: Customers are responsible for the cost of return shipping for unwanted or non-faulty items. Please refer to our Returns Policy for more information.

6. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at

By placing an order on our Site, you agree to comply with and accept the terms of this Shipping Policy.